Refund policy

The service is for professionals only. The consumer right of withdrawal therefore does not apply; the rules below apply to every order. Payments and refunds are processed by Paddle.com, our reseller; where Paddle’s refund policy or the law gives you more rights, those rights apply.

1. First video free

Each agency's first video is free; no payment is requested.

2. Video not produced

If a paid video cannot be produced for a reason attributable to us (outage, technical error, data source unavailable), the order is cancelled and refunded in full.

3. Technical defect

If the delivered video has a technical defect (missing or degraded image, no sound, unreadable subtitles), report it within 14 days of delivery: we produce a new version free of charge or, if that is not possible, refund the order.

4. Listing details

Errors coming from information you entered (price, title, contact details) do not give rise to a refund; a new version can be ordered.

5. After delivery

A delivered video that meets these conditions cannot be refunded for a simple change of mind, as the service has been fully performed.

6. How to ask

Write to [email protected] stating the order. Approved refunds are paid back by Paddle to the original payment method.